Order

Unfortunately, you cannot cancel a confirmed order. You can still return & refund an order within 60 days of your purchase.

You can pay at lindex.com with the alternatives below;

Credit or debit card (VISA, Mastercard, Sofort or Maestro)
PayPal
Direct debit Online Bank Transfer (OBT) and Sofort
Pay in store (When using pay in store you place the order online. Thereafter you collect the order at the store and make the actual purchase at the same time)

Yes, currently the minimum order value at online shop is not less than USD 50 per order. If your order are less than USD 50 we won’t be able to process it, and apologize for the inconvenience it may cause.

We aim to dispatch your order within 4-6 business days after the order is confirmed by us. During peak season or at special campaigns and events the delivery, as well as to delivery to remote locations, the delivery time might be prolonged. We will inform you as soon as the order leaves our warehouse. You will receive an additional message when the order is ready for pick-up.

As soon as your order is approved and the payment is made you will receive an order confirmation to your email address. During larger offers and promotions, you might have to wait a few hours before you receive the order confirmation email.

After the order payment is done and confirmed, you are only able to make changes if you were logged in when placing the order, and before it’s starting to be picked at the warehouse. Log into My Pages and click on “My orders”. By choosing “change” order your order will automatically be discarded and you can place your order again. Your original order sum will be returned to you within 1-3 business days.

Yes, this is possible for countries . Though, you can only receive the order to an address in the country where you are registering your order. You’ll have to create a new customer profile at dorefem.com for the country you’re currently in and wish to have the order delivered to. You may also use the “Checkout without login” function that’s applicable in the shopping bag.

Unfortunately the item has run out of stock after you received your order confirmation. We’re sorry if this happened to you.

To place an order at dorefem.com you must be over 18 years old.

Your parcel is left at the pick-up point or store for 14 days. If you don’t pick up your parcel it will be sent in return to us and you will be refunded for the items. For a parcel that’s not picked up we will charge you a return delivery fee of USD 30.00.

Items which are placed in the shopping bag is unfortunately not reserved. Therefore, they could have run out of stock by the time you go to the checkout.

Unfortunately, we can’t change the pick-up point in a confirmed order. But if you log into My Pages and go to My profile you can change your default pick-up point for future orders.

Deliver

Unfortunately, we can’t change the delivery address in a confirmed order. But if you log into My Account and go to My profile you can change your default pick-up point for future orders.

When you’re order is sent from our warehouse you will receive an email and/or text message saying the order is on its way to you.

We only accept orders made from our Website. We currently cannot process orders via telephone, e-mail or by post.